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Returns policy

PEP & BEAR WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR BOX. IF FOR ANY REASON YOU’RE NOT, PLEASE RETURN YOUR ENTIRE BOX WITHIN 7 DAYS OF RECEIVING YOUR PURCHASE FOR A FULL REFUND OF THE PURCHASE PRICE. ALL ITEMS FROM YOUR BOX MUST BE RETURNED UNUSED AND IN THEIR ORIGINAL PACKAGING. UNFORTUNATELY INDIVIDUAL ITEMS ARE NOT ACCEPTED FOR RETURN.

How do I return my box?

Contact Pep & Bear at [email protected] to explain that you’d like a refund
Please choose the shipment method of your choice (Royal Mail, courier, etc). Please note all return shipping costs are the responsibility of the customer
Please pack all the items carefully and in its original packaging and ship to:

Pep and Bear
1a Holly road
Hampton Hill
Middlesex
TW12 1QF

We will process your refund once the box is received. Refunds will be issued to the original method of payment.

DAMAGED ITEMS

We want to make sure all your items arrive in perfect condition to your doorstep; however, if for some reason there is a broken or damaged item in your box, please notify [email protected] within 48 hours of receiving your box/items.

SHIPPING

We try our very hardest to get your order shipped out as soon as possible. Most Pep & Bear Party Box orders are shipped within 2 weeks. Bespoke personalised boxes may take longer, dependant on the requirements.

Should you require your order sooner, please contact us directly at [email protected] before purchasing and we’ll do all we can to deliver within your timeframe. Additional charges may apply.